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If you want to make the payment by bank transfer or deposit, you must ask your assigned advisor for the necessary information to make the payment. Responsibilities All personal belongings, luggage, fragile or valuable goods such as electronic devices, wallet, purses, jewelry, travel documents, medication are your responsibility. In case this information does not match, the service can be canceled. Cancellations can be made via e-mail, live-chat or WhatsApp, 48 hours before the service date. Changes or cancelations due to circumstances beyond your control will be assessed by our customer service department.